Complaint Investigation Report

In regards to the allegation "Staff did not provide assistance to resident" it was alleged that water from another clients room entered C1's room and staff refused to assist in cleaning. (6) of (6) Staff interviewed denied the allegation. (15) of (16) Clients interviewed could not corroborate the allegation. Interviews with staff show that S2 personally assisted C1 clean the room when notified of water dripping into C1s bathroom from above. Interviews also showed that the water had leaked after a client upstairs from C1's room overflowed their bathtub. Once aware of the situation , interviews stated that staff assisted in cleaning the water up. During the initial virtual tour, LPA did not observe leaking water in C1's bedroom and no water on the floors. Based on interviews, Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore this allegation is unsubstantiated.

In regards to the allegation "Staff not providing laundry service to residents." it was alleged that because of covid-19 cases in the facility, the staff were not assisting clients with their laundry. (6) of (6) Staff interviewed denied the allegation. (15) of (16) Clients interviewed could not corroborate the allegation. interviews show that staff continued to wash clients clothes even when they were covid positive. At the time the facility covid outbreak , clients were asked to put their clothes in bags and leave them outside their door so staff would grab it and wash it for them. Interviews with clients and staff confirmed this information. LPA was not provided with proof that staff refused to provide laundry service to clients in care. Based on interviews, Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore this allegation is unsubstantiated.

In regards to the allegation "Food service is inadequate." it was alleged that the facility does not serve nutritional meals to clients. (6) of (6) Staff interviewed denied the allegation. (15) of (16) Clients interviewed could not corroborate the allegation. LPA toured the food storage and observed required amount of perishables and non-perishables. LPA observed kitchen audit completed 2/4/21 by the facilities Dietitian that gave a score of 87%. Interviews did not show that the meals are not nutritional. Based on interviews and observations, Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore this allegation is unsubstantiated.