Complaint Investigation Report

Interviews with staff revealed, 2 out of 4 staff interview have not observed or have clients report mold in client's rooms. 1 out of 4 staff interview stated to know one room has mold and will be repair within the next two days. 1 out of 4 staff stated a room had mold but has recently been painted and no longer has mold. During the tour of the facility LPA Flores observed mold in room #4's bathroom ceiling.

Based on interviews, observation, and documents review conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED .

Regarding allegation: Client' has roaches. It is alleged client has roaches in the room. Interviews with clients revealed, 4 out of 10 clients interview stated to have or observed roaches in the last three months. 3 out of 10 clients stated there are no roaches or have not observed roaches at the facility. 2 out of 10 clients stated that sometimes there are roaches at the facility or rooms. 1 out of 10 clients refused to be interview. Interviews with staff revealed 2 out of 4 staff stated there are roaches in some of the rooms of those clients that keep food in the room and 2 out of 4 staff stated the facility is under a pest control plan. During the tour of the facility LPA observed live and dead roaches in room #4. Documents reviewed revealed facility receives services twice a month.

Based on interviews, observation, and documents review conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED . California Code of Regulations, Tittle 22, Division 6 and Chapter 1 are being cited.

Exit interview was conducted with Yitzi Teichman Administrator and a copy of this report, LIC 9099D, and appeal rights were provided.