Complaint Investigation Report

The investigation revealed the following:

Regarding the allegation "Facility has bed bugs" it was alleged that the facility continually has bed bugs. During the tour LPA took photos of bed bugs in room #7. Upon arrival LPA overheard a client informing staff they have a bug problem in their room. The administrator confirmed the allegation, stating the facility is using Orkin to treat the problem. 2 out of 3 staff stated they have not seen bed bugs in the client’s rooms but have heard clients report it to the facility. 1 out of 3 staff has seen bed bugs at the facility. 3 out of 3 staff confirmed the facility is being treated once a month. 6 out of 11 clients has not seen bed bugs but are aware of it being in other client’s rooms. 4 out 11 clients confirmed the allegation. 1 out of 11 has seen ticks.

Based on LPA observation, interviews and file review, the preponderance of evidence standard has been met, therefore the above allegations is found to be SUBSTANTIATED. California Code of Regulation, Title 22 are being cited on the attached LIC9099D.

Exit Interview Conducted with administrator/ Appeal Rights Provided / A Copy of the Report Issued.