Complaint Investigation Report

According to client interviews, two (2) out of ten (10) clients stated C1 acted in a confrontational manner towards C2, punched in C2’s head and C2 thrown onto the ground. Per client interviews, no client witnessed the incident when that happened. Eight (8) out of ten (10) clients were not corroborated with the allegation. No previous physical altercations between C1 and C2 have occurred. Ten (10) out of ten (10) clients stated staff would intervene when clients had an altercation. Ten (10) out of ten (10) clients stated they feel safe residing at the facility.

Four (4) out of the 4 staff interviewed would respond to clients’ altercation immediately. Only S2 witnessed C1 punched C2. S2 immediately went to the lobby area after hearing a noise and intervened right away. None of other staff interviewed had observed the incident when it occurred. Per the Administrator, there has been no prior incident involving C1 and C2. This was an isolated incident. C1 received an one to one discussion from Administrator to prevent this incident from happening again. C2 said C2 had forgiven C1. Therefore, facility staff could not have done anything different to prevent the incident from happening.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

Exit interview conducted with Administrator Assistant, Andrew De-Versa. A copy of the report was issued.