Complaint Investigation Report

The investigation revealed the following: Regarding allegation: Facility has vermin. It is alleged facility has vermin and client observed a roach on the washers in the washroom, no details on back of complaint report (LIC 802) regarding vermin. Interviews with clients revealed 8 out of 16 clients interview stated to not have seen rats or mice inside or around the facility. 6 out of 16 clients interview stated to have seen rats outside by the main entrance and not inside and 2 out 16 clients were unable to be interview due to cognitive skills. 3 of the 16 clients interviewed mentioned to have observed roaches in the facility. Interviews with staff revealed, 6 out of 6 staff stated to have not observed rats or mice in the facility. LPA reviewed facility's pest control services invoices from 9/22/21 to 2/11/22 and contracts with Orkin Pest Control who services the facility twice a month. Pest control comments services for roaches, flies, and bait stations in the exterior of building and kitchen area. On 1/17/22 invoice comments "Exterior: serviced rodent control devices. Replaced bait eaten by rodents." On 2/24/22 LPA observed 4 laundry areas each with at least 2 washers and dryers in different floors and areas of the facility. At the time of the visit laundry rooms were clean, and in working condition.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED .

Regarding allegation: Resident(s) are not able to have accessibility to do laundry. It is alleged client does not often clean clothes due to the washers always in use by other clients daily . Interviews with clients revealed 11 to of 16 clients interview stated to have access to the washers/dryers and be able to use them. 2 out of 16 clients stated not being able to use the washer/dryer due to other clients using them. 1 out of 16 clients stated not being able to use washer/dryer due to machines being broken. 1 out of 16 clients was unable to be interview due to cognitive skills. Interviews with staff revealed 5 out of 6 staff stated washer/dryer are accessible at all times on a "first come first serve", laundry rooms are only closed when cleaning and floors are wet and reopen as soon as floor is dry, and staff assist some clients with their laundry. 1 out of 6 staff stated not to know if the the washer/dryers are not accessible. On 2/24/22 LPA observed 4 laundry areas each with at least 2 washers and dryers in different floors and areas of the facility. At the time of the visit laundry rooms were clean, and in working condition.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED .

Exit interview was conducted with and a copy of this report was provided.