Complaint Investigation Report

On 07/01/2022, LPA Maldonado contacted the facility and requested C1's Record of Client's Safeguarded Cash Resources for the month of October 2020.

Allegation: Staff withheld residents cash resources- During interviews conducted with C1-C10, the investigation revealed that (9) out of (10) clients stated staff have never withheld their cash resources. C2-C10 said they always receive their personal and incidental funds (P&I) on time. Their P&I is distributed weekly, from S3 or the administrator. When they receive their P&I, they sign their name on a log and they are handed their money in cash (weekly amounts). C1-C10 also indicated that staff have never refused, and staff did not withhold giving clients their money. Clients stated that if they run out of money too soon, staff will explain to them why they won't be receiving money for that week. A review of C1's Record of Client's Safeguard Cash Resources confirms that C1 received all P&I funds for October 2020. During interviews conducted with S1-S5, the investigation revealed that S3 and the administrator are responsible for logging and distributing client's P&I. S3 explained that clients come to the office weekly and are instructed to sign and date the log, confirming that they have received their money for the week. S3 and the administrator keep records of clients who have money available and if there is ever a time when a client runs out of money too soon, they are given explanation as to why they cannot give them more money. S3 stated the majority of the residents get their P&I on a weekly basis, but C1 receives P&I in a lump sum at the beginning of the month because it was the client's decision to obtain it this way. The investigation also revealed that (5) out of (5) staff have no knowledge of other staff withholding client's P&I, no knowledge of staff refusing client's their P&I, and clients always receiving their money timely.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED .