Complaint Investigation Report

Some clients did report there are clients in the facility who smoke marijuana which is a legalized drug. They can always smell it. LPA interviewed staff and staff did smell clients smoked marijuana in the facility but they would ensure the clients are not mixed with the medication and also ensure they cannot smoke inside their room, staff would do random room check and won't explore to other clients too. For other illegal drugs, staff denied the allegation and did not observe any illegal drug behavior in the faciltiy. Based on interviews and observations, although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Allegation#2 "Staff do not properly maintain the facility." LPA interviewed 17 clients and all denied the allegation. The clients reported the facility is clean and staff are maintained the facility pretty good. The staff tried their best to keep the facility clean. LPA interviewed the staff and reported that they are trying their best to keep the facility clean and fix the things that are broken as soon as possible but some of the clients whom they cannot control. They can only talk to them and redirect them. Based on interviews and observations, although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Allegation#3 "Staff do not keep the facility free from mold" LPA interviewed 17 clients and 15 out of 17 clients denied the facility has mold in the facility. The clients reported they never seen mold in the facility. LPA interviewed 8 staff and 6 out of 8 staff reported the facility does not have any mold. Staff reported even they have it but nothing serious or bad, just a little bit and they fix it right away. Based on interviews and observations, although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Allegation#4 "Facility intercom is at a high decibel level" LPA interviewed 17 clients and 11 out of 17 clients denied the allegation and reported the facility intercom is not loud at all. The clients reported it depends on whom speak on the intercom. Its because some staff are loud and some has a very soft voice and sometimes clients cannot hear at all. Also it depends on the location too, sometimes clients cannot hear the staff called them in their rooms. LPA interviewed staff and reported that there's only one client always reported the facility intercom are too loud. Staff stated that some clients even complained they cannot hear the staff call them for medication or visitors. Staff also indicated that the facility intercom is already in the lowest volume. Based on interviews and observations, although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.