Complaint Investigation Report

Based on the interviews conducted and observations, there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

In regards to the allegation "Facility not providing a comfortable temperature for residents in facility" it was alleged that the facility kept the heater on when it was already 90 degrees outside making it uncomfortable to the clients in care. (6) of (6) Staff interviewed denied the allegation. (14) of (15) clients interviewed could not corroborate the allegation. LPA was not provided on specific dates when the allegation would have occurred. Interviews with staff show that they will adjust the temperature for the facility to keep it comfortable to clients. Interviews with clients show that the staff will always adjust temperatures when needed. LPA observed that the temperature throughout the facility was within regulation at the time of this visit. Based on the interviews conducted and observations, there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit Interview was conducted and a copy of this report was provided.