Complaint Investigation Report

Allegation: "Staff speak inappropriately to resident(s)." It is alleged that on 9/16/2020 during the passing out of night time medications staff (S1) was overheard using bad language towards resident (C11). Staff (S1) is accused of yelling at residents while passing out medications. All staff denied speaking inappropriately to clients, or knowledge of staff (S1) addressing client (C11) in an appropriate manner. Staff (S1) denied the allegation and stated it has never spoken to any clients in an inappropriate manner. Staff interviews reported that there is a resident at the facility that has noise level sensitivity, and misconstrues conversations and tone of voice. This facility serves the mentally disabled adults.

Based on interviews conducted 11 out of 11 clients stated that staff (S1) is courteous, treats clients well, and has not been heard cussing at clients in care. Client (C11) stated that staff (S1) is always nice and has never been rude or impolite. There is no supporting evidence to prove the allegation.

Based on interviews conducted there is insufficient information to support the allegations. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is Unsubstantiated.

Exit interview was conducted with Administrator Meir Yitzi Teichman. A copy of the report was issued.