Complaint Investigation Report

LPA observed kitchen staff serving lunch from 1pm-1:45pm and did not observe any clients complain about the food service. LPA observed Kitchen staff wearing proper protective equipment when serving the meals to the clients. Based on interviews conducted and LPA observations there was insufficient evidence to corroborate with the allegation.

In regards to the allegation, "Facility is not providing a sanitized environment for residents." it was alleged that facility staff don't clean the food area. (5) of (5) staff denied the allegation. (7) of (8) clients interviewed could not corroborate the allegation. Interviews with staff show that the food area is cleaned before and after each meal time. LPA observed between 1pm-1:45pm that staff continuously walk the food area picking up after any mess left by clients in care before other clients sit to eat their meals. LPA observed staff go into the food area at 1:50pm and begin mopping any spills left over. Based on interviews conducted and LPA observations there was insufficient evidence to corroborate with the allegation.

In regards to the allegation , "Staff allow residents to smoke inside the facility." it was alleged that residents smoke inside the facility on the second floor and in the laundry rooms. (5) of (5) staff interviewed denied the allegation. (7) of (8) clients interviewed could not corroborate the allegation. LPA was not provided with information as to who was smoking inside the facility and specific details on when it occurs. Interviews with clients and staff show that everyone is aware of the house rule to not smoke inside of the facility but instead smoke in the designated areas located on the outside of the building. LPA obtained a copy of the facility house rules. Based on interviews conducted, observations and review of documents there was insufficient evidence to corroborate with the allegation.

Based on statements and interviews conducted with staff and clients as well as LPA observations and facility documents reviewed, there was not enough supportive evidence to concur with the reported allegations. Although the allegation(s) may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation(s) are UNSUBSTANTIATED.

Exit interview was conducted with Julia Elias and a copy of this report was provided.