Complaint Investigation Report

Interviews conducted with staff members revealed that they have not smelled any bad or suspicious odors in the elevator or anywhere else in the facility. Per staff member interviews, high touch surface areas such as the elevator are cleaned daily and/or as needed. Therefore there was insufficient evidence to corroborate with the allegation.

Based on statements and interviews conducted with staff, clients, review of client files and facility file records, there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview held and a copy of this report was provided.