Complaint Investigation Report

During interviews with the clients, none of them corroborated the allegation. One client interviewed stated that all the towels they receive are in clean condition, and that there have been no issues related to the towels they receive. Another client interviewed stated that all the towels they get from the housekeepers are in new condition and that there been no issues with obtaining the towels. During interviews with the staff, none of them corroborated the allegation. One of the staff interviewed explained that the facility receives all their towels from a laundry and linen service company that both cleans the dirty towels for the facility and also delivers them every Monday and Thursday of the week. Another staff member explained that they distribute the towels to the clients daily when needed, and that they are always in clean condition because they are all delivered clean by the laundry and linen service company. During the physical plant tour of the facility, LPAs observed that the housekeeping carts were delivering clean linens to the clients in their rooms, and there were no signs of the towels being soiled by dirt or any other contaminants.

Based on statements and interviews conducted with staff, clients, review of client files and facility file records, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED .

Exit interview held, and a copy of this report was provided.