Senior Care Records.

Complaint Investigation Report

Pico Rivera Gardens, Pico Rivera01/21/2025Licence 198600539

Census150
Date signed01/21/2025 03:51:56 PM
Name of licensing program analystErik Zaragoza
Name of licensing program managerDavid Sicairos
The inspector’s account

During interviews with the staff, four (4) out of four (4) denied the allegation. One of the staff members interviewed stated that C1 voluntarily left the facility and told staff that they would rather live in the streets than have to abide by the facility's house rules and be under supervision by the facility staff, and ultimately signed a voluntary discharge form. The staff furthermore explained that the client has broken multiple facility house rules while living at the facility. Another staff member interviewed explained that C1 was irate on the day they left the facility, assaulted one of the staff of the facility, and ultimately requested to leave the facility which is when they signed the voluntary discharge form. The voluntary discharge form indicates the client decided to voluntarily discharge themselves from the facility effective 1/8/2025. Review of the SIRs and daily communication logs revealed that C1 violated multiple facility house rules including property destruction, substance abuse, threatening staff, assaulting staff, and inviting trespassers into the facility.

Based on statements and interviews conducted with staff, clients, review of client files and facility file records, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED .

Exit interview held, and a copy of this report was provided.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction