Complaint Investigation Report

The investigation revealed the following: In regards to the allegation that the " Facility is not providing a safe environment for client," it is alleged that C1 was being threatened by C2, and was fearful that C2 would hit them and reported this to the facility staff, however the staff were not doing anything to address the situation. During interviews with the clients, thirteen (13) out of fourteen (14) interviewed did not corroborate the allegation. During an interview with C1 they explained that staff assisted in moving C2 to a separate room, and since then there have been no issues with them being threatened and they feel the facility is a safe environment. Another client interviewed explained that the staff try their best to supervisor the clients to ensure that the environment of the facility is safe. During interviews with the staff, none of them corroborated the allegation that they have not been fostering a safe environment for the clients. One staff interviewed stated that they looked into an allegation that C2 was threatening C1 after C1 brought this to their attention, and they reviewed surveillance footage for the facility involving the two, however it revealed that C2 was talking to themselves and not threatening C1. Another staff interviewed stated that C2 was moved in response to C1's allegations to prevent any further potential tension between the two, and that the safety of the residents are always prioritized. During the tour of the facility, LPA observed no health and safety concerns in the facility.

Based on statements and interviews conducted with staff, clients, review of client files and facility file records, there was not enough supportive evidence to concur with the reported allegations. Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED .

Exit interview held, and a copy of this report was provided.