Complaint Investigation Report

In regards to the allegation "Drug activity on the premises" it is alleged that there is drug activity all over the facility. (5) of (5) Staff interviewed denied the allegation. (11) of (13) Clients interviewed could not corroborate the allegation. Interviews stated that it is possible there are clients who use drugs outside the premises. Staff interviewed stated they had not observed anyone use drugs inside the facility. Clients go out and will smell like they have smoked marijuana when they return. Interviews added that sometimes the smells come from rooms but clients have not been caught with them. During LPA's tour of the facility on both 4/25/23 and 7/8/24, there was no smell of drugs LPA could distinguish. LPA did not observe drugs in the rooms entered throughout this investigation. Based on interviews, observations and file review; although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

In regards to the allegation "Facility has an infestation of insects" it is alleged that there is a roach and bed bug infestation in the facility. (5) of (5) Staff interviewed denied the allegation. (11) of (13) Clients interviewed could not corroborate the allegation. Facility stated that they have maintained a constant contract with a pest control company to provide services to the building and all the rooms repeatedly through the years. If anyone ever informs the staff of observing pests, the staff will address it and not ignore it. LPA was provided with information that rooms #28, 53 and 61 were infested with pests. LPA observed room 28 and 61 during the investigation and did not observe roaches or bed bugs. Client in room #53 refused LPA entry so LPA was unable to make an observation of that room. File review does show that the facility maintains pest control services for treatments. There are no notes of live pests being found on the pest control invoices. Based on interviews, observations and file review; although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

In regards to the allegation "Facility is unclean" it alleged that facility staff do not clean the facility because it is sticky. (5) of (5) Staff interviewed denied the allegation. (12) of (13) Clients interviewed could not corroborate the allegation. Staff interviewed stated that the floors get sticky down the hallways after coffee is served. That is because the clients will spill it as they walk around. It is a common occurrence and staff will always mop the hallways daily. The stickiness is not ignored and it cleaned up daily. Clients interviewed confirmed to see staff moping the hallways daily. LPA observed staff cleaning rooms and the hallways during the visits. Based on interviews, observations and file review; although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.