Complaint Investigation Report

Investigation revealed the following: Regarding allegation, Staff do not ensure that client has comfortable accommodations while in care , it is alleged that client room(s) are very hot and clients are not able to control the AC or heater. Interviews conducted with facility staff revealed that temperature at the facility including client rooms is set at comfortable levels at all times. Staff stated that if a client reports that their room is too hot or too cold staff will adjust the temperature and check if anything needs repair. Staff stated that the AC and heating at the facility is working and it is not in need of repair at the moment. Facility staff stated that when it is very hot outside they will set the temperature at an appropriate level based on the outside temperature. Interviews conducted with 12 out of 14 clients revealed that facility temperature is always comfortable and they have never felt too hot in their rooms or anywhere in the facility. 1 client ended their interview and 1 client did not want to be interviewed. LPA toured the facility which included all floors, observed facility temperature and observed that temperature was set at an appropriate and acceptable range. During the tour conducted, LPA observed the facility temperature to be comfortable on all facility floors as well in a total of 7 client rooms. Based on interviews conducted with facility staff, facility clients, and LPA observations, there was not enough supportive evidence to concur with the reported allegation.

For allegation, Staff do not serve clients adequate amounts of food , it is alleged that on 02/09/24 the facility only served noodles and nothing else. Interviews conducted with facility staff revealed that clients are served adequate amounts of food at each meal. Staff deny that clients are only served noodles and nothing else. Staff stated that all meals served at the facility are of adequate amounts and clients can also request additional servings of food once all clients have been served and received their meals. Staff also stated that clients can also request substitutions if they do not want to eat what is being served. Administrator stated that the facility food consumption calls for a weekly order. Interviews conducted with 10 out of 14 facility clients stated that they are satisfied with the food service and stated that they are served adequate amounts of food and they may request substitutions or additional servings. 1 client ended their interview and 1 client did not want to be interviewed. 2 clients stated that they prefer to eat outside of the facility but do eat at the facility sometimes and they do not have any complaints. During the time of the visit, LPA observed facility food storage and observed that the facility has an adequate amount of food in storage. LPA observed that lunch was being prepared and the lunch meal was what is listed on the facility menu. LPA observed the lunch meal and it appeared to have adequate amounts of food. LPA also observed required amount of perishables and non-perishables. Based on statements gathered from interviews conducted with staff and clients, as well as LPA observations there was not enough supportive evidence to concur with the reported allegation.