Complaint Investigation Report

Interviews with staff revealed medication gets prepared at night and placed into plastic cups. The medication cups are then stored in the closet in trays, each cup is label per client. Staff provide a separate cup for the client’s water which is prepare in the morning. Staff also stated that the medication counter does get wet when clients spill water from the water cups. However, they quickly dry the counter top with paper towels. During the visit LPA observed the medication cups separate from the water cups and counter top was observed dry. Staff last medication training was received on August 15, 2023.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview was conducted with Andrew De-Vera and a copy of this report was provided.