Complaint Investigation Report

The investigation revealed of the following: " Staff do not ensure the food being served is of good quality. " LPA interviewed fourteen (14) clients and twelve (12) out of fourteen (14) clients denied the allegation and reported the food is getting a lot better because they changed the new cook and the menu and now the food has more flavor and higher quality. LPA interviewed the staff and six (6) out of six (6) staff denied the allegation and reported they did not receive any complaints from clients about food lately. Staff reported that they only heard clients' compliment about the new cook but no complaints. LPA observed today's lunch and did not observe poor quality food. LPA also toured the facility kitchen and observed all the food are stored properly and the facility has ample supply of food for two days perishable and seven days non-perishable food. LPA also checked all the food items in the pantry and refrigerator and all of the food are within the expiration date.

Based on the interviews conducted with the staff and clients and documents reviewed and LPA's observation, Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UN SUBSTANTIATED .

Exit interview was conducted with Andrew De-Vera and a copy of this report was provided.