Complaint Investigation Report

The investigation revealed of the following : Allegation#1 "Facility has pets" LPA interviewed 15 clients and 9 out of 15 clients reported the facility has pets. 3 out of 9 reported their room have bed bugs and they are still active in their rooms and they do get bed bugs bites too. 6 out of 9 reported their rooms have roaches everyday. Even though the facility sprayed but they still saw it everyday. LPA interviewed staff, staff reported its under control and they do have pest control company comes regularly. During the room tour of the facility, LPA observed two bed bugs were crawling on client's blanket. LPA also observed the dead roaches lying on the floor in the interview room.

Allegation#2 " Staff does not ensure that residents receive quality food." LPA interviewed 15 clients and 8 out of 15 clients reported the food is awful and terrible. The food has no favor, no seasoning, no variety and always served the same food weekly and monthly. LPA interviewed the staff and reported no clients ever complained to them about food. During the tour of the kitchen, LPA observed some of the bread were expired and still on the shelf in the pantry and reported that they are still serving to clients.

Based on interview conducted, record review and LPA's observation, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulation, Title 22 are being cited on the attached LIC9099D.

Exit Interview Conducted with Administrator Andrew De Vera / Appeal Rights Provided / A Copy of the Report Issued.