Complaint Investigation Report

Interviews with clients revealed 1 out of 2 clients stated facilities microwave does not work and 1 out of 2 clients stated microwave and stove are in working condition. Interviews with staff revealed 3 out of 3 staff stated the stove and microwave were in working condition. During the tour of the facility on 8/16/22 and 10/20/22 LPA Flores observed stove and microwave in working condition.

Based on interviews, observation, and document review conducted, there was insufficient evidence to prove the allegation(s). Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

Regarding allegation: Staff retaliated against resident for complaining. It is alleged staff is threatening the client with having him move out. Interviews with clients revealed 2 out of 2 clients stated administrator has not asked them or others to move out. Interviews with staff revealed 3 out of 3 staff stated clients have not been asked to move out of the facility due to behaviors. Document reviewed revealed no eviction letters in clients files. House Rules were updated on October 2022. Placement agency's investigation report dated 9/27/22 revealed findings regarding abuse allegations on 8/16/22 were unsubstantiated.

Based on interviews, observation, and document review conducted, there was insufficient evidence to prove the allegation(s). Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

Regarding allegation: Staff does not ensure that there is an adequate amount of food in the home. It is alleged there was also no food in the home for about a week. Interviews with clients revealed 1 out of 1 client stated there is food at the facility but not prepared for clients and 1 out of 1 client stated 3 meals and snacks are provided at all times. Interviews with staff revealed 3 out of 3 staff stated 3 meals are provided for clients, incidents regarding food have come up with a client due to food preferences. Facility's tour on 8/16/22 and 10/20/22 revealed facility has sufficient food including fruits, vegetables, frozen foods, meets, can foods, and dairy for at least 2 days worth of perishables and 7 days of non-perishables. Menu review revealed there is a variety of meals prepare with a list of grocery items attached per week. Placement agency's investigation report dated 9/27/22 revealed findings regarding lack of food were unsubstantiated.