Complaint Investigation Report

The investigation reveals the following: Regarding " Staff do not treat resident with dignity and respect”. It is alleged that S1 is rude and belittles the residents. The Administrator denied the allegation stating staff have never disrespected the residents and none of the residents complained about being disrespected. 5 out of 5 staff denied the allegation, stating they have never seen S1 or any staff disrespect or belittle the residents. 6 out of 10 residents denied the allegation, stating S1 never disrespected them, and they have not witnessed staff disrespect other residents. 4 out of 10 residents do not remember S1. LPA review staff files for S1 through S3 and did not observe disciplinary actions regarding the allegation.

Based on LPA's interviews, investigation revealed: Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted with Maria Quizon and a copy of this record provided.