Complaint Investigation Report

Staff members interviewed indicated that they will debrief each other during shift changes to make sure they are aware of what happened during the shift before theirs. Staff members indicated they utilize a communication binder and a white board located in the medication room to keep track and log any changes in resident conditions. Staff members interviewed indicated they do their best to keep residents from falling. Facility documented and reported R1's falls to Licensing. Facility also seeked timely medical attention for R1 after her falls. Residents interviewed also denied the allegation. Residents interviewed indicated that they are happy with facility staff and the services they receive at the facility.

Based on statements and interviews conducted with staff, residents, review of resident files and facility file records, there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview held, and a copy of this report was provided.