Complaint Investigation Report

Regarding the allegations " facility did not provide resident's records to authorized representative" and "facility did not provide authorized representative with an itemized list of charges" it is alleged that the administrator refused to provide R1's authorized representative with R1's records and a itemized list of the balance that R1's authorized representative owes to the facility. Administrator denied the allegations and stated they attempted four times to provide the records and the itemized list to R1's authorized representative. Administrator stated they mail it 4 times because it was allegedly not received. The Administrator showed LPA the envelope with the records and itemized list and USPS receipts. The Administrator used certified mail on 10/02/2023, 10/17/2023, 11/20/2023 and 12/11/2023. LPA confirmed that the facility was mailing it to the correct address. The 10/02/2023, 10/17/2023 and 12/11/2023 tracking number states it was delivered and the 11/20/2023 tracking number states that the item was refused by the addressee.

Regarding the allegation "staff placed resident's mattress on the floor, resulting in resident sustaining bruises and abrasions" it is alleged that R1's mattress was placed on the floor and resident sustained injuries over night while rolling on the floor. Administrator and staff denied the allegation and stated that R1 had a bed and was not sleeping on a mattress on the floor. Staff stated that for extra precaution a small mattress was placed near R1's bed just in case R1 rolled over and fell. Staff stated they would still check on all residents every two hours. Residents interviewed could not corroborate the allegation and stated they sleep on their beds and not on the floor.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview held and a copy of the report was provided