Complaint Investigation Report

In regards to the allegation Staff did not seek medical attention to resident in a timely manner, based on interviews conducted and information gathered it was revealed by R2-R12 that staff have always assisted immediately to provide care for a resident who may have fallen or in need of additional medical care and staff called 911 immediately.

Staff stated if there is a fall they dispatch a caregiver and med-tech to assess and if there is an injury they call 911.

Also stated if there is an emergency Power of Attorney (POA) and doctor are called. If fall is observed they call 911.

It should also be noted that the Department's investigation concluded that although Resident R1 did not complain of any pain, and no bruises or swelling were noted, Pasadena Highland staff immediately contacted Metro Medical Hospital and requested a medical evaluation. According to Metro Medical Hospice Director of Patient Services, it was confirmed that facility staff were in constant communication and immediately notified hospice staff of any change in condition.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED .

No deficiencies were cited during this complaint investigation. Exit interview was conducted and a copy of this report was provided.