Complaint Investigation Report

In regards to the allegation "Staff do not keep the facility free from rodents" it was alleged that the facility dining area has rodents. (8) of (8) Staff interviewed denied the allegation. (10) of (10) Residents interviewed could not corroborate the allegations. Interviews with residents did not show that they are aware of or have seen any rodents in the facility. No residents has heard of or seen rodents in the dining area. (2) of (8) Staff interviewed did mention that sometime in 2023 there were rodents observed by staff near the back entrances of the kitchen but not in the dining area. Staff interviewed stated they are aware pest control will always be contacted to address the issues once reported. Staff informed LPA that pest control visits the facility almost twice a week. LPA observed that there were a total of (7) visits conducted in April 2024 of routine maintenance and inspections. Review of pest control notes for the last month do not show that rodents have been observed in the kitchen or dining area. One note dated 4/26/24 from the pest control agency does mention that there were rodent dropping observed in the air ducts and pipes; therefore, mass trapping measures were recommended. It does not mention which air ducts and pipes; however, the facility agreed to the recommended measure as of 4/30/24. This shows the facility is following through measures to keep the facility free of pests and rodents. Based on interviews, observations and files reviewed; although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

In regards to the allegation "Staff do not properly sanitize kitchen items " it is alleged that water pitchers and utensils are not being cleaned properly by staff. (8) of (8) Staff interviewed denied the allegation. (10) of (10) Residents interviewed could not corroborate the allegations. Interviews with residents denied that they have ever been served dirty dishes or utensils. Staff interviewed explained the process of washing and sanitizing all kitchen and dining utensils requires a prewash before using a sanitization machine for all items. LPA observed kitchen staff washing utensils then sanitizing them via various machines during the visit. LPA did not observe residents being provided unsanitary utensils during the facilities lunch time. Based on interviews, observations and files reviewed; although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.