Complaint Investigation Report

Allegation: Staff did not safeguard resident's personal belongings. It has been alleged that R-1's wedding ring went missing. LPA obtained a copy of the police report filed with Pasadena Police Department and a copy of the incident report that was sent to this Department (Department of Social Services-Community Care Licensing) for R-1's missing ring. Both reports were sent by facility staff on 09/08/25. (2) out of (3) interviewed residents indicated that their belongings have not gone missing. (2) out of (3) interviewed residents indicated they have not heard anyone complaining about their belongings going missing. (1) out of (3) interviewed residents indicated that they do not recall what happened to their ring. Interviewed staff indicated that they have not received any complaints/concerns pertaining to residents missing their personal belongings (other than this incident). Interviewed staff indicated that staff have searched for R-1's ring in R-1's bedroom and common areas that R-1 frequents and have not found it. Staff interviews also revealed that R-1 receives private care giving services through an outside agency and has different caregivers coming in. Interviewed staff indicated that they are trained in mandated reporting and resident rights. Interviews and documentation do not corroborate this allegation.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted, a copy of the Appeal Rights and this report was provided to Kay Cano.