Complaint Investigation Report

The investigation revealed the following:

Allegation: Facility did not ensure residents shower/bath accomodations were met.

It is alleged that there was only one working shower for 30 residents. There are currently 24 residents at the facility. 5 out of 5 residents (R1-R5) interviewed stated there was one shower and one bathtub available for washing. It is alleged there was one working bathtub for 30 residents and that had mud coming out of the faucet. LPA tested two bathtubs and two showers. One tub in bathroom 4 North was inoperable as no water came out of the faucet. Both showers were observed to be operable however, the shower 3 on South side near to the kitchen is located in a bathroom with where a large parcel of tiles are missing and there is a large hole on the wall. This bathroom is not used due to the safety risk. Administrator, S1 and S2 confirmed that shower in bathroom 3 South and bathtub in bathroom 4 North are not used for washing by residents. The tub in Bathroom 5 South was operable and no mud came out of the faucet.

It is alleged that the facility is in disrepair and the residents rooms have holes in the walls, there is dry rot present around the toilets and the central heat was not properly working resulting in the upstairs areas not having heat.It is alleged the hot water for showers was not consistent and that the central heat does not work properly resulting in the upstairs not having a working heater. LPA toured the facility and found several items in disrepair. The restroom downstairs nearest the kitchen, Bathroom 3 south had an entire section of tile missing near the shower entry and a 30 inch long circle of plaster missing from the bathroom wall. Restroom 4 North had a chunk of the wall missing and the tub was not working and there was a crack on floor near toilet Bathroom 6 North has a plate sized dry rot area by the toilet. There were no holes observed in resident room walls but the outside of the door of a client bedroom 11 was splintered and broken. The light bulbs on the North stairwells was not functioning. Regarding the heater not functioning upstairs, 2 out 5 residents confirmed there is not heat upstairs. Administrator acknowledged the heater has not worked upstairs since January 2026 and stated there was no repair order in at the present time to fix it. 5 out 5 residents(R1-R5)_ interviewed stated the facility was not is disrepair and that hot water was available for showers. Administrator and S1 and S2 state hot water is available for showers. S 1 stated the facility always needs repairs but the repairs are made. S 2 stated the facility is in good repair. Administrator Hazzard acknowledged there are items that need to be repaired.