Complaint Investigation Report

They stated they treat clients nicely and respectfully. LPA interviewed a total of 11 Clients today. Three (3) of them indicated that not all the staff treat them well and had made inappropriate remarks toward them. The rest of the clients interviewed have not heard of any staff spreading any rumors or saying inappropriate things about clients.

Regarding allegation - Staff did no t safeguard client's personal belongings. Administrator Garcia was made aware that Client #1's personal belongings were stolen by a housekeeper. Per Administrator, Client #1 had made accusations of such in the past but there were no proof. LPA reviewed C1's Personal Property and Valuables form and did not see any personal items listed on the form. The housekeepers interviewed denied stealing clients' belongings. They stated they do not take or throw away any belongings of client. When they clean, they would clean around their belongings. The only things they would throw out are dirty cups and rotten food as instructed by the Administrator in order to avoid pests. According to the interviews with clients, five (5) of them have stated their personal belongings were stolen or missing. Based on interviews conducted, there is insufficient evidence to corroborate this allegation.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

An exit interview was conducted with the Administrator. A copy of this report along with the appeal rights were provided.