Complaint Investigation Report

Regarding: Staff does not safeguard resident's belongings.

It is alleged that other residents are stealing resident’s money, clothing and shoes.

Staff deny the allegation. Interviews with (6) out of (6) staff indicated that they have not received reports from residents regarding other residents stealing their money, clothing and shoes. Staff indicated that when residents report lost items, staff help residents look for them. Staff indicated that the facility has protocol which consists of helping residents look in their room or around the facility for their lost items. When things come up missing, staff communicate with other staff so that everyone can be aware and look around the facility. Staff stated that most of the time, residents find their lost items in their rooms after conducting research with staff’s help. Staff further indicated that R1 has not reported that residents are stealing their money, clothing and shoes and has not reported having issues with roommate or other residents. LPA, attempted to conduct interview with R1; however, R1 refused to talk to LPA during visit. Interview with P1 indicated that R1 has not expressed concern regarding the safeguarding of R1’s belongings at the facility. P1 also indicated that R1has not reported having any issues with their roommate or other residents living at the facility. Interview with (7) out of (8) residents indicated that they have no concerns regarding the safeguarding of their belongings at the facility. Based on interviews conducted, there is insufficient evidence to corroborate the allegation that other residents are stealing resident’s money, clothing and shoes.

Regarding: Staff does not ensure resident receives minimum personal and incidental needs allowance.

It is alleged that staff is only providing resident with $20 a month.

Interview with S1, who is the only staff who manages resident’s funds, revealed that R1 receives $20 of Personal and Incidental (P&I) allowance a month due to Social Security Administration (SSA) withholding monies for overpayment on R1’s account. S1 indicated that the facility receives R1’s funds from SSA via direct deposit into the facility’s corporate account, and from there, R1’s rent is paid. Then, the remaining balance of $20 is “noted in the books” for P&I which R1 has been receiving every month. S1 acknowledges that the amount may seem low for R1; however, the amount R1 is left with for P&I is calculated by SSA. S1 further indicated that R1 has not complained about only receiving $20 every month. LPA reviewed R1’s Record of Client’s/Resident’s Safeguard Cash Resources (LIC 405) for January – April, 2026 and did not observe any discrepancies with R1’s monies. Review of facility’s bank account deposit log indicated that from January – April 2026, R1 has received their monthly Supplemental Security Income (SSI) in the amount of $1,463.47.