Complaint Investigation Report

During interviews with the clients, nine (9) out of nine (9) did not corroborate the allegation that the staff serve food on the floor to clients. C1 indicated that sometimes clients place food on the floor in their rooms after they clean, but that the staff themselves do not serve clients food on the floor. All other clients indicated that they have never been served food on the floor by staff. During interviews with the staff, none of them corroborated the allegation that staff serve food on the floor to clients. LPA interviewed S4 and S5 who work as kitchen supervisor and servers respectively and stated that food has never been served to clients on the floor. Both S4 and S5 explained that all clients are served in the dining room, and that clients let them know what portions they want, it is then served on a plate, and then put on a line for the clients to pick up. LPA toured the kitchen during lunch time at 12:00 PM and observed kitchen staff preparing and serving food for all clients in the kitchen and dining hall of the facility.

Regarding the allegation "Staff not meeting the resident's nutritional needs", it is alleged that the facility staff have not been offering clients seconds during mealtime when they ask for seconds. During interviews with the clients, nine (9) out of nine (9) interviewed did not corroborate the allegation that their nutritional needs are not met, and that they are not provided seconds during meal time. C1 stated that this allegation is not true and that all the clients of the facility are offered seconds when they ask for it. All other clients agreed that they get seconds when they ask for it, and that they are satisfied with the quality of the food that is served. During interviews with the staff, all denied the allegation that clients are not offered seconds when they ask for it. S1 explained that clients are always provided seconds during mealtime if they ask for it, and that the facility always has plenty of food for the clients. S4 and S5 who work as kitchen staff also both stated that clients are always served seconds if they request it.

Regarding the allegation that "Staff does not distribute client's medications," it is alleged that the facility staff have not been distributing medications to clients. During interviews with the clients, nine (9) out of nine (9) did not corroborate that the facility staff do not assist in distributing their medications to them. All of the clients interviewed explained that they always get their medications every day, and that the facility staff do assist in distributing medications to them. During interviews with the staff, none of them corroborate the allegation that the facility does not distribute medications to residents. LPA interviewed S3 who is the medication supervisor for the facility, and they explained that the facility has a medication book that they mark when clients are provided their medications, and that they look for clients if they notice they have not been given their medication.