Complaint Investigation Report

Regarding Allegation #1: Staff speak inappropriately to clients in care. Interviews with S1-S6 revealed that they have not heard, seen or witnessed any staff speak inappropriately to clients. All of them stated that they have not heard anyone complaint about being spoken to inappropriately by staff. S1-S6 denied the allegation and stated that the clients are accorded dignity in their relationships with staff and other clients who live there. Staff interviewed indicated that they have not spoken to any clients inappropriately and they speak to the clients with respect. Staff interviewed indicated that they know how to manage clients behaviors and staff understand that they have to be patient with them. Nine (9) out of ten (1) clients interviewed stated that they have not heard, seen or witnessed any staff speak inappropriately to them or other clients who live there. LPAs' observation during the visit showed that staff speak to the clients appropriately and there is no evidence that corroborates the allegation.

Based on the observation and interviews conducted, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation of Staff speak inappropriately to clients in care is found to be UNSUBSTANTIATED.

Regarding Allegation #2: More than two clients sleep in one bedroom. Investigation revealed that S1-S6 stated that there are only two (2) clients allowed to sleep in one bedroom (shared bedroom). Outside visitors are not allowed in the clients bedroom, they stay outside in the patio. Staff interviewed denied the allegation and indicated that even if both clients are girlfriend/boyfriend the facility does not allow the clients to sleep in the same room. Staff allows them to hang out in each other's room as long as their room mate is okay with it or allows it. If it doesn't interfere with the privacy of the room mate, staff normally allows them to hang out in the room but not sleep together. Interviews with nine (9) out of 10 clients stated that they have not seen more than two (2) people sleep in one bedroom.

Based on statements and interviews conducted with clients and staff, there was not enough supportive evidence to corroborate the allegation.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

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