Complaint Investigation Report

Allegation 1: Staff do not following COVID-19 protocols. It was alleged that administrator gives clients unfiltered water from the water hose. Facility corridors is used to house clients that test positive for COVID.

Staff do not give clients mask unless they ask.

A tour of the outside patio area LPA observed two large sealed plastic containers approximately 5 gallons each filled with ice water. Per the Administrator, the staff check the containers every two hours. The staff will re-fill the containers at 6pm -7pm for the night. Staff will also re-fill the containers if the clients notify them that they are empty. Third big water container were observed in the dining room. All interviewed staff denied that administrator gives unfiltered water to clients from the water hose. Water containers re-filed with filtered water from the kitchen. Per interviews conducted with clients, some stated that they have not observed the drinking water running out and administrator or other staff give unfiltered water from the water hose to clients. Some state that they only drink bottled water. Interviewed clients also denied that staff not providing mask to them. LPA observed that all clients wearing mask at the time of visit. Interviewed Administrator and staff stated there are enough mask and other PPE supplies at the facility and they provide mask to all clients at all the time. At the time of visit LPA observed that the Covid test being conducted in the doctors office. There were no clients in the hallway being tested.

Allegation 2: Staff retaliate against resident. It was alleged that Administrator retaliates against C1 for complaining about the facility. Interviewed administrator and staff deny retaliating against any client who makes a complaint about the facility. Interviewed staff indicated Administrator do not retaliate against any clients nor have they observed other staff retaliate against clients.

Residents interviewed were unable to corroborate the allegation. Clients interviewed also deny feeling any retaliation or that they would from staff if they file a complaint. Clients stated that they were not aware that Administrator is retaliating against any client(s) at the facility.