Complaint Investigation Report

One (1) out of six (6) clients interviewed agreed with the allegation, client C8 stated “Not happy with the facility and management, but it is better than living on the street. One (1) out of six (6) clients C9 declined to be interviewed. Three (3) out of three (3) staff interviewed denied the allegation. On 4/20/2022 record reviews indicate that, the facility’s in-house psychiatrist was in contact with C1 from 12/03/2014 to 02/26/2020 and needs and services plan were conducted on an annual basis. The most recent needs and services plan was conducted on 05/02/2019. On 04/20/2022, Administrator Garcia stated “We are not a locked facility, clients have the right to come and go as they please. During admission we advise the clients to use the sign-out sheet, we ask them to let us know when they plan to come back and where they are going. We explain to them, that if they are AWOL within 24 hours a missing person police report will be made. We don’t want to kick clients out in the streets. C1 went AWOL on 06/01/2020 and did never returned". Regarding the allegation “Staff does not provide resident adequate care and supervision”.

Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.

A copy of this report was provided to Administrator Ruby Garcia.