Complaint Investigation Report

Regarding allegation: Client room door is in disrepair. It is alleged client has two holes in her door and has not been repair. During facility's tour LPA observed room #128 and #130 each had one circle hole of about an inch/quarter size, in the outside surface of the room's door without visibility to the inside of the room. Administrator stated room #128 had the hole for about a week and room #130 did not had a hole until today. Administrator provided LPA with a maintenance log which has a request for repairs needed for those two rooms. Request for room #128 on 11/17/21 and request for room #130 on 11/19/21. Interviews with 8 out 9 clients revealed doors are in good repair, and have not observed holes in the doors. Interview with 1 out of 9 clients revealed door has had holes done by previous client residing in room and has not been repair. Interviews with 5 out 5 staff revealed door are in good condition able to lock, open and closed, and if there is need for repair for holes a request is place to maintenance and handle right away.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted with Ruby Garcia administrator and a copy of this report was email for signature and a hard copy will be place in the file.