Complaint Investigation Report

Regarding allegation: Client room door is in disrepair. It is alleged client has two holes in her door and has not been repair. During facility's tour LPA observed room #128 and #130 each had one hole of about an inch, in the outside surface of the room's door without visibility to the room. Administrator stated room #128 had the hole for about a week and room #130 did not had a hole until today. Administrator provided LPA with a maintenance log which has a request for repairs needed for those two rooms. Request for room #128 on 11/17/21 and request for room #130 on 11/19/21. Interviews with 8 out 9 clients revealed doors are in good repair, and have not observed holes in the doors. Interview with 1 out of 9 clients revealed door has had holes done by previous client residing in room and has not been repair. Interviews with 5 out 5 staff revealed door are in good condition able to lock, open and closed, and if there is need for repair for holes a request is place to maintenance and handle right away.

Based on LPA's observations, and interviews, conducted the preponderance of evidence standard has been

met, therefore the above allegation(s) are found Substantiated. California Code of Regulations Title 22,

Division 6 and Chapter 8 are being cited on the attached LIC 9099D.

Exit interview conducted with Ruby Garcia administrator and a copy of this report, LIC 9099D, and appeal rights were provided.