Complaint Investigation Report

198601496-8-18-2022-28-AS-FFIS-CHP54D-20220826193721

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1000 CORPORATE CNTR DR. ST 500

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/11/2022 and conducted by Evaluator Kruz Long

COMPLAINT CONTROL NUMBER: 28-AS-20220811104711

Licensing Program Analyst (LPA) Kruz Long conducted an unannounced complaint investigation at the facility. LPA met with Jana West (Supervisor) and explained the purpose of the visit.

During today's visit, LPA obtained a copy of the Staff/Client roster. LPA interviewed Staff #1 to #3 in the dining area and interviewed 2 Clients in their bedrooms.

In regards to the allegation: Staff yell at residents in care. Interviews with 3 of 3 Staff indicate they have never yelled at a Client nor have they witnessed other Staff yell at Clients. Interviews with 2 of 2 Clients indicate Staff have never yelled at them nor have they witnessed Staff yell at other Clients.

Based on LPA's interviews, the investigation revealed: Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted with Jana West and a copy of this report provided.