Complaint Investigation Report

S1 confirmed the medication was applied in S1’s bedroom. Staff #2 (S2) indicated they have been a witness to S1 applying the ointment and C1 never complained of discomfort. C1’s family indicated they were aware of the medication and did not have any concerns about the care being provided to C1. C1 reported that they feel safe and comfortable with staff in the facility. C1 did not report any issues with staff. Other clients reported no issues at the facility with staff.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview held. A copy of the report was provided.