Complaint Investigation Report

Regarding allegation: Facility is in disrepair. It is alleged the facility had a sewage leak on 11/30/21 where resident needed to be moved to another room. Interviews with residents revealed 6 out of 12 residents were unable to answer due to cognitive skills and 5 out of 6 residents stated facility is in good repair. Interviews with staff revealed 5 out of 6 staff stated facility is in good repair and 1 out of 6 staff stated that on 11/30/21 upon R1 and responsible party returning to room after being out all day, they noticed there was water in R1's room on the floor. Per Assistant Administrator R1 was moved from room #138 temporarily to room #130 on 11/30/21 and a second incident happened a week after upon returning to the R1's assigned room in which toilet overflowed on the second incident. Plumber stated that toilet overflowed both times due to paper towels being flush down the toilet. Resident was moved to a different room after the second incident and paper towels were removed to avoid other incidents. On 1/5/22 LPA Flores tour the facility and observed residents' bathrooms in five rooms, toilets, showers, and faucets were in working condition. Per administrator, plumbing assessment toilets overflowed due to excess paper towels flushed down. After the incident on 11/30/21 facility took measures to repair the toilet and redone the entire bathroom during the repairs R1 remained on room #130. Upon R1 returning to room #138 and second incident happening R1's responsible party requested R1 return and stay in room #130. Plumbing Services invoice dated 12/1/21 notes a hydro jet drain line and other bathroom related work is listed.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED .

Exit interview was conducted with Lori Lackey Assistant Administrator and a copy of this report was provided.