Senior Care Records.

Facility Evaluation Report

Heart To Home Residential Facilty, Pasadena09/04/2025Licence 198603201

Capacity6
Census4
Date signed09/04/2025 04:26:48 PM
Name of licensing program analystMayra Cota
Name of licensing program managerWei Siew Ho
The inspector’s account

Licensing Program Analyst (LPA), Mayra Cota, conducted an unannounced Case Management Visit-Incident on 9/4/25, stemming from incident reports received by the department regarding Client 1 (C1). Special Incident Reports (SIRs) indicate date of ocurrance on 8/27/25 and 8/30/25. LPA was greeted by Kurt Rumbaua, Direct Support Provider, and the reason for the visit was explained. Jennifer Torres, Administrator, arrived shortly after to assist with the visit.

According to the first SIR, C1 eloped from the day program C1 regularly attends on 8/27/25 during a visit to the local park. According to Staff 1 - Staff 3 (S1-S3), facility staff were informed about the incident by day program staff. The day program called the police to report the elopement and police visited the home to obtain more information about C1. On 8/28/25, facility staff received a call from Burbank Police indicating, C1 had been found and was safe. Police informed staff, C1 did not have any obvious injuries, but did show signs of moderate sun exposure on his face. Facility staff, brought C1 back home and assisted with providing them with hydration and resumed with C1's medication. Interviews with S1-S3, further indicated, C1 stated, they walked away from the day program group because C1 was sad because C1's sister had not replied to C1's texts or answered their calls. S1 and S2 indicated, Regional Center was informed of the incident and C1 resumed their normal activities in the home and returned to participate in the day program the next day.

According to the second SIR, C1 reported alleged abuse from a facility staff member to the police. Interviews with S1-S3 indicated, police visited the facility on 8/30/25 to obtain the contact information for staff named on the report as the alleged abuser. Police did not provide details regarding the alleged incident; however, police did provide a report number to staff. S1-S2 stated, they talked to the staff member named on the report as the and the staff member stated, they have not done anything inappropriate nor abusive toward C1 or any other client and will cooperate with the police when contacted. ****Continues on LIC 809-C***

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction