Complaint Investigation Report

R1 stated that caregivers provide more showers than resident requires. Interview with staff revealed staff provide assistance with showers for the residents 3 times a week. R1 tends to refuse but staff encourage resident to shower. Documents reviewed revealed R1 has bowel and bladder impairment and needs assistance with personal grooming and hygiene care. Appraisal needs and services plan notes R1 needs assistance with toileting and other grooming activities and caregivers are to assist with those. A diaper change log was reviewed for the month of January for R1 which notes R1 was change at least twice a day. One entry was noted for shower on the week of 22nd - 28th of January. Per staff logs for February were not tracked but showers and changing were provided. LPAs observation during the visit LPA observed R1 was clean, no incontinence odor was noticed.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED .

Exit interview was conducted with Nvard Gevorkian Administrator and a copy of this report was provided.