Complaint Investigation Report

Interviews with residents revealed 2 out of 5 residents stated that they feel they would be allowed to make their choice of hospice agency. 3 out of 5 residents interview were unable to communicate due to cognitive skills. LPA was unable to interview 1 resident due to isolation requirements. Interview with administrator revealed alleged resident does not reside at the facility and resident's are given the choice to choose their hospice agency. Administrator does not request families to change hospice agency upon admission or during care of residents. Administrator has stated to not own a hospice agency or to be affiliated with a hospice agency for financial gain. Documents reviewed revealed alleged resident is not listed in resident's roster. Resident's file reviewed R1 and R3 were admitted to the facility on 6/2/22 and do not match the name for the alleged resident. 3 out of 6 residents residing at the facility are currently under hospice care agencies. The 3 residents are receiving services from 2 different hospice agencies, R3 receives services from St. Vincent Hospice Services Inc. and R2 adn R5 receive services from Compassionate Hospice Care, Inc. Based on documents reviewed LPA Flores determined that there was insufficient evidence to support the above stated allegations.

This agency has investigated the complaint alleging, Facility not allowing residents to choose Hospice service of resident's choice. We have found that the complaint was UNFOUNDED , meaning that the allegations were false, could not have happened and/or are without reasonable basis. We have therefore dismissed the complaint.

Exit interview was conducted with Nvard Gevorkian Administrator and a copy of this report was provided.