Senior Care Records.

Complaint Investigation Report

Garfield Terrace LLC, Pasadena05/14/2024Licence 198602243

Census33
Date signed05/14/2024 09:53:01 AM
Name of licensing program analystJewel Baptiste
Name of licensing program managerLisa Hicks
The inspector’s account

The investigation reveals the following: Regarding “Staff threaten resident”. It is alleged that the staff threaten the residents. The Administrator denied the allegation stating they have never threatened the residents. 2 out of 2 staff denied the allegations stating they have never threatened the residents. 5 out of 5 residents denied the allegation stating staff has never threaten them or they have never witness other residents being threatened by staff.

Based on LPA's interviews, investigation revealed: Although the allegation may have happened or is valid,

there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the

Exit interview conducted with the Administrator Rosalie Sandoval and a copy of this record provided.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction