Complaint Investigation Report

Interview conducted with administrator revealed administrator has been in the field as an administrator since 1990. Documents reviewed revealed facility’s assigned administrator Rosalie Sandoval, has an administrator certificate #6012456740 with expiration date 1/24/24 and renewal documents were mailed out to the department on 12/14/23. Administrator’s personnel record dated 6/9/16 lists education and previous employment. Administrator meets the requirements for education and experience per Title 22 Regulations for a facility of capacity of 50 residents and over.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED .

Regarding allegation: Facility staff failed to give resident P&I funds . It is alleged most of the residents don't receive their P&I money. Interviews conducted with residents revealed 3 out of 5 residents stated to receive P&I funds once a month on the first day of the month or the Friday before the first of the month. They stated to not be denied their funds at any time. 1 out of 5 residents stated to handle own funds and 1 out of 5 residents was not able to provide an answer due to cognitive skills. Interviews conducted with staff revealed residents received P&I funds and they have not complaint that their money is being denied. Per staff there is only one resident who may state funds are not being provided. However, this resident no longer receives P&I funds due to funding source change. Facility keeps a trust bank account in which P&I funds for the residents, a balance was observed. A check request form was observed for the facility for the month of May 2024 with petty cash provided to the facility for the amount of $4000.00 from which P&I funds were provided to the residents. Each resident who receives P&I funds has a safeguarded cash resources form and the amounts withdrawn and balance is noted in each form with staff and residents' signatures.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED .

Regarding allegation: Facility administrator does not allow resident to file complaint to public agencies. It is alleged “executive director is untouchable, so no one can complaint to the Licensing and Ombudsman” agencies. LPA toured the common areas and observed Complaint Hotline for Department of Social Service poster posted outside the medication room and Local Ombudsman poster in the hallway across the dining room and in the entrance of the facility. (CONTINUED ON LIC 9099C)