Complaint Investigation Report

The Executive Director denied this allegation and stated that the authorized representative was not denied access to the facility. She only stated that her business hours are from 8:00am – 5:00pm and that she was leaving by 5pm due to a doctor's appointment. She also denies telling the authorized representative to leave at 5:00pm and that it was the authorized representative decision to leave at 5:00pm. Staff interviewed denied the allegation and stated licensing or ombudsman would not be denied access to the facility even outside of the facility's business hours. Clients interviewed could not collaborate with the allegation as they wouldn’t know if an authorized representative would be denied access to the facility. LPA reviewed the visitor log for 08/17/2022 and did not see the authorized representative name. The Executive Director stated she is aware of Title 22 - 87755(a), 87468.1(a)(11) and 8020(2) regulations concerning licensing, ombudsman, and visitors visitation.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview held and a copy of the report was provided