Complaint Investigation Report

It is alleged that S2 yelled at R1 on or about June 29, 2026. During the investigation, R1 stated S2 was "rude and nasty" and that the interaction made them feel upset and uncomfortable; however, R1 was unable to recall the specific words that were used. S2 denied yelling at R1 and stated they were joking with R1 before becoming more direct to encourage them] to prepare for there dialysis appointment. S1 stated they conducted an internal investigation after learning of the allegation, during which no evidence was found to substantiate the concern. S1 further reported there have been no prior concerns, complaints, or disciplinary actions involving S2 related to the treatment of residents. Staff interviews were consistent in that no staff reported witnessing S2 yell at or speak inappropriately to residents. While S3 and S4 stated R1 had told them S2 was "mean," neither witnessed the alleged incident. Residents R2 through R9 stated they feel safe living at the facility, reported that staff treat them with dignity and respect, and expressed no concerns regarding S2.

Based on the investigation conducted, which included interviews with staff and residents as well as a review of relevant records, there was insufficient evidence to support the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED . Exit interview was held, and a copy of this report was provided .