Complaint Investigation Report

Interviews with residents revealed 3 out of 5 residents interviewed stated staff pull their face mask down when speaking to residents in care and 1 out of the 3 stated only the administrator pulls the face mask down when speaking to the residents. 2 out of 5 residents stated staff do not pull their face mask down when speaking to the residents. 5 out of 5 residents interviewed stated facility is following COVID 19/Infection control protocols and staff do not provide care while experiencing symptoms. Interviews with staff revealed 3 out of 5 staff stated to pull their face mask down when speaking to the residents and maintaining social distancing when pulling the face mask down, 1 out of the 3 specified to pull face mask down to speak to a resident that can only communicate by lip reading. 3 out of 5 staff stated staff/administrator has not been observed working while experiencing symptoms. 2 out of 5 staff stated to have observed staff working while experiencing symptoms. 4 out of 5 staff stated facility is providing them with training and updates regarding COVID 19 or Infection control protocols. Interview with Administrator determined S5 showed symptom of a cough on 8/17/22 and conducted an antigent/rapid test on 8/17/22 which was not determined whether it was positive or negative. S5 conducted a PCR test on 8/18/22 and received test results on 8/19/22 around noon, continued to work until 4:30pm and began isolation at home after 4:30pm. LPA Flores reviewed Primelab test results for S5 collected on 8/11/22 and 8/15/22 with results: not detected and 8/18/22 results: detected.

Based on interviews conducted and documents reviewed, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED . California Code of Regulations, Tittle 22, Division 6 and Chapter 8 are being cited.

Exit interview was conducted with Dana Perez - Resident Service Coordinator and a copy of this report, LIC 9099D, and appeal rights were provided.