Complaint Investigation Report

One (1) out of two (2) clients was not able to be interview due to cognitive skills. Interviews with staff revealed staff are respectful and do not hit or hurt the clients in any way. Administrator stated the incident did not happen and has never cause harm to the clients in care. LPA reviewed documents and there are no recent incident reports regarding the allegations. Staff have been provided personal rights training as part of their initial training and administrator received personal rights on April 13, 2024. Although the allegation may have happened there is not enough evidence to corroborate the allegation as the only people who can provide information about the incident are the two individuals involved.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview was conducted with Millet Pineda and a copy of this report was provided.