Complaint Investigation Report

Allegation: Staff did not provide resident with adequate laundry services. It is alleged that a staff person told resident (R1) that they were washing the bedsheets with dirt and the bedding is not clean and does not feel clean. A total of eight (8) residents were interviewed. Resident (R1) stated that someone is throwing dirt on their laundry loads. All other 7 residents interviewed said they have no issues with laundry or cleanliness of washer and dryer machines. The residents stated they wash their own clothes and are assigned a week day to do their laundry. All staff interviewed denied the allegation. Staff interviews revealed that resident (R1's) mental health appears to be deteriorating because the resident is fixated on laundry and alleged dirt in laundry machine and clothes/bedding. According to staff, residents are encouraged to wash their own clothes weekly and are assigned a laundry day. If and when a resident is unable to wash their own clothes staff assist with washing their clothes. Housekeepers wash bedding and sheets for residents. Staff stated they ensure the washer and dryer are maintained in good order and are clean. Staff place a "refresh" tablet in the washing machine every other week. Resident (R1's ) laundry day is on Fridays. During today's visit, R1 was observed washing and sitting next to the laundry machine. LPA inspected the washer and dryer and determined they are in good condition and clean and reviewed the Laundry Schedule. Resident rooms were inspected. Bedding and clothes appeared clean. Therefore, the allegation cannot be supported.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated .

Exit interview conducted with Administrator Desiree Alvarez. A copy of the report was issued.