Complaint Investigation Report

Interviews with Client's C2-C5 who all stated they have not observed dirt while doing their laundry.

All stated there is an assigned day for each person and there are 2 each day doing laundry.

During tour of the laundry room LPA observed the washer and dryer to be clean and also the lint protector for the dryer was clean.

Review of Appraisal/ Needs and Services Plan dated 1/22/25 listed under Background Information states that Client C1 has struggled hearing voices and accuses roommate of imaginary actions and becomes very aggressive

Interview with Administrator who stated that Client C1 goes through this pattern a couple of times a year.

Said no one has put dirt in the washer or dryer.

Stated Client C1 even called police that there is dirt.

Interview with Staff S1 who stated that Client C1 has had many complaints.

As a protective measure she cleans the washer and dryer with bleach and soap 3x a week.

Said Client C1 calls the police often and that there has not been any dirt in the washer and dryer.

Also stated that clients do laundry 2 per day and there has not been anyone else having this issue.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED .