Complaint Investigation Report

2 out of 6 clients stated to have been able to use the facility's phone and receive phone calls, 1 out of the 2 stated callers have mention to not be able to get a hold of client sometimes. 1 out of 6 residents interview stated to not be sure about facility's phone line accessibility. Interviews with staff revealed 2 out of 2 staff stated phone line is in working condition and has not been out of order and sometimes client may forget to put phone back. LPA Flores called facility's number during the visit and the line is in working condition, it provides 3 options when dial, option number 1 is to contact clients, option number 2 is to contact staff, and option 3 is to leave a voice message to the licensee of the facility. LPA reviewed phone bills for the facility and no concerns were observed.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove

the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview was conducted with Desiree Alvarado Administrator and a copy of this report was provided.